Deliveries:
Deliveries are made on the date specified on your order. All deliveries are undertaken by Treeline Holdings Limited T/A Roleplay Lets Party. Please ensure someone is available at the delivery address on the day of your order. If there is no-one available, we will do our best to leave your order in a safe place (shed, outbuilding, storage box, porch etc). If there is no safe place to leave your order, it will be returned to our shop and held until you contact us. Re-delivery can be arranged. An extra delivery charge may apply.
If you would like us to deliver to your workplace or to a mailroom or concierge, we are happy to do so but we cannot accept any liability for the handling or damage caused to your order once a delivery has been made.
All our drivers are experienced in the correct handling of orders and will always pass on such information to all recipients.
We reserve the right to take photographs of orders when left in a safe place or handed to a mailroom/concierge etc.
Cancelling your order:
If you need to change the date of your order or cancel it all together, please contact us as soon as possible.
Where your order includes inflated balloons, cancellations made more than 24 hours before due delivery date can be credited to another order or refunded. Cancellations made less than 24 hours cannot be credited or refunded.
Returns:
If you wish to return an item, please contact us within 12 hours of receipt of your delivery/collection.
Items returned must:
- Be unused and in the same condition you received it.
- The item must be in the original packaging.
- We require a copy of your order as proof of purchase.
- Only regular priced items may be returned. Sale item are sold as seen and are non-returnable.
Exempt Goods
The following items cannot be returned due to hygiene reasons etc:
- Face Paints including makeup, glitter, make up brushes etc
- Tights and general hosiery items
- Helium Tanks/Cannisters
- Sweet Cones/Confectionery
Inflation of Balloons:
Some Balloons are supplied inflated with helium and some are supplied flat (uninflated). It will be clearly indicated on the item description which are supplied inflated and which are not. If you accidentally buy balloons supplied flat (uninflated) but require them inflating, please contact us as soon as possible. There will be an additional cost for inflation but payment for this can be made either via a paypal request or through our secure payment system in our shop. We require payment in full before any balloons can be inflated.